An essential element of our service concept is intensive customer care particularly including individual and solution-oriented consulting. If you have technical questions, our qualified sales engineers will be at your disposal.
Our policy and another element of our service concept are fast response and finding solutions to problems related to our products. Our in-house service team performs repair work flexibly and quickly, and we consider queries and complaints an opportunity to optimize our processes, technologies and products.
For returns of diode lasers, we ask you to request a RMA number with the service contact form and provide us with a description of the error pattern. With this information we can process your return faster.