Support

1. Local distributor

Please contact your local distributor for first level support of your ProgRes® microscope camera.

2. Support inquiry

If your problem with the ProgRes® microscope camera couldn’t be solved, please send us a support inquiry then.

3. QuickSupport session via TeamViewer

If a solution couldn’t be found though you have passed through the second level of our technical support, we can arrange an appointed QuickSupport session via TeamViewer:

Please contact our Technical Support to get an Team Viewer ID and to arrange an appointment via phone call.

4. Download TeamViewer Tool:

Download TeamViewer

Desktop-Sharing tool TeamViewer

The desktop-sharing tool TeamViewer can be used for remote support and remote access via the internet (besides the classical case of technical support, e.g. for ProgRes® CapturePro software demonstration). It may improve your daily work in front of the customer too and it may offer an effective solution for spontaneous support, remote maintenance, presentation, online training and many more:
“With TeamViewer, you can establish a connection to any computer via the Internet and control it remotely or simply present your own desktop – all without worrying about fi rewalls, IP addresses or NAT.”