Telephone and Email Service

We are here to help!

We deliver immediate trouble shooting. Our technical service hotline is available from

Monday to Friday

from 08:00a.m to 04:00p.m. CET

Phone: +49 (0)1803 -940 29 00

(kindly contact local provider to enquire about call costs to Germany)

Email: support.ts@jenoptik.com

Quick Support with TeamViewer Tool

TeamViewer – the perfect solution for simple desktop sharing.

The desktop sharing tool - TeamViewer - is a compact customer application which allows you to establish a secure connection with any computer via the internet . It is ideal for remote service and support as well as presenting your own desktop via the internet.

Note: By starting the TeamViewer Software you automatically acknowledge the liability disclaimer.

Kindly note that this service is only available during our business hours, subject to prior arrangement by telephone with our service staff.

The connection is established via secure internet servers.
The advisor can not access your PC without your express consent.
The advisor can not collaborate with you without your express consent.
No third party programs are installed on your PC.
It is not possible for data to be removed from your PC unnoticed and without authorization.
You can end the shared session at any time.