The Jenoptik Customer Service Team for Aviation Systems Offers Comprehensive and Reliable Service

Anytime, anywhere — our specialists are always on hand for you, offering fast, first-class support. For Jenoptik products and third party products.

Put your trust in Jenoptik’s customer service team whenever you need a reliable partner. Our highly qualified experts are on hand for you around the world, around the clock, seven days a week, in the air or on the ground. We provide fast and flexible support throughout all logistical management operations and take care of the repair and maintenance of individual components or complete systems. This not only applies to Jenoptik products, but also to products created by other manufacturers.

Our customer service team boasts years of experience and technological expertise — particularly in the fields of mechanics, electro mechanics, electronics, and optronics. All Jenoptik components meet the strict standards of the aviation industry. During the manufacturing process, great emphasis is placed on achieving the best quality and extreme precision. This ensures particularly reliable and durable products that will save you further investment costs.

Our Range of Services

Our Service

Take advantage of our comprehensive range of services once we have successfully completed a project together with you. The Jenoptik customer service team supplies spare parts, replacement assemblies, and complete devices quickly and reliably and even takes care of warehouse logistics for you. To ensure your employees know how to use and maintain the products correctly, we also offer training courses and workshops — saving you time, costs, and resources. Our standard services include technical support, technical documentation management and comprehensive obsolescence management.

The Jenoptik customer service team also repairs and maintains your mechanical, electromechanical, electronic, and optronic assemblies and devices. To perform major overhauls, regular maintenance, modifications, and ad-hoc repairs, our specialists will either visit your manufacturing site or use the Jenoptik workshops.

Maintenance, Repair and Overhaul Worldwide

A reliable partner for logistics & service:  

  • General overhaul
  • Regular maintenance
  • Modifications
  • Repair-on-demand

Spare Parts and Logistics Management

Various product lifecycle service:

  • Integrated Logistic Support (ILS)
  • Spare parts management
  • 24/7 AOG (Aircraft On Ground) Service
  • Maintenance documentation
  • Customer trainings

Service

Trouble-free operation of your devices and technical systems is a basic prerequisite for economic success. To ensure fault-free operation anytime, anywhere, the Jenoptik customer service team is there for you — 24/7 AOG. If you experience any problems, our experts will arrive at your location as quickly as possible and find a solution, preventing downtimes and a loss of revenue.

Our customer service team sometimes still receives spare parts orders and maintenance requests for projects that were commissioned over twenty years ago — which just goes to show that our experts take care of your products for as long as they are in use.

Do you have questions? Please contact us for more information.

Customer Support Aviation Systems

+49 4103 60-1111

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