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Quality
We are partners to our customers, providing high-quality solutions meeting demands.
The high quality of our products and services, and the satisfaction of our customers are our ultimate objectives. These objectives are based on the benchmark of compliance with the statutory and official regulations, where different requirements exist depending on the market.
In response to this, our Strategic Business Units (SBUs) and companies have partly implemented industry-specific management systems arising from customer and supplier relationships. The quality management systems in our SBUs are audited annually.
We are constantly developing our products, technologies and services in the interests of our customers, employees, investors and partners.
In doing so, we comply with international standards in accordance with
- ISO 9001 for quality management (100% of manufacturing sites according to ISO 9001 and ISO 13485 respectively),
- ISO 13485 for medical devices (100% of group companies with medical device production),
- ISO 14001 for environmental management (70% of manufacturing sites),
- ISO 50001 for energy management (100% of group companies which hat collectively consume more than 7.5 GWh of energy),
- TISAX label for information security (100% of group companies with automotive production).
In addition, some group companies hold certifications for occupational health and safety (ISO 45001) and information security (ISO 27001).
Within the next few years, we aim to achieve ISO 14001 certification for 100 percent of all manufacturing sites.
Quality and environmental and energy management: certification within the Jenoptik Group
JENOPTIK Optical Systems GmbH
JENOPTIK Optical Systems LLC
JENOPTIK (Shanghai) Precision Instrument and Equipment Co., Ltd
SwissOptic AG
JENOPTIK Optical Systems GmbH
JENOPTIK Optical Systems LLC
JENOPTIK (Shanghai) Precision Instrument and Equipment Co., Ltd
JENOPTIK Automatisierungstechnik GmbH
JENOPTIK Industrial Metrology Germany GmbH
JENOPTIK Industrial Metrology France SAS
JENOPTIK Automotive NA LLC
JENOPTIK Robot GmbH
JENOPTIK UK Ltd
JENOPTIK Smart Mobility Solutions, LLC
JENOPTIK Benelux B.V.
International supply chain security
JENOPTIK Robot GmbH is certified as AEO-F.
The AEO (Authorized Economic Operator) concept is based on the Customs-to-Business partnership introduced by the World Customs Organisation (WCO).
Traders who voluntarily meet a wide range of criteria work in close cooperation with customs authorities to assure the common objective of supply chain security and are entitled to enjoy benefits throughout the EU and eases customs clearance in several countries worldwide. The program, which aims to enhance international supply chain security and to facilitate legitimate trade, is open to all supply chain actors. It covers economic operators authorized for customs simplification (AEOC), security and safety (AEOS) or a combination of the two (AEO-F).
Check with your customs authority, if our AEO-F-certificate is supporting you to simplify the customs procedere into your country of destination.
Privacy protection and environmental statement
Product Safety & Reporting Vulnerabilities
Our responsibility for the safety of our products does not end with delivery. If you suspect a security vulnerability in a Jenoptik product or notice a security-related incident, we urge you to report it—even if you are unsure how to classify it.
How to File a Report
Your report will be forwarded directly to our central product safety office. You will automatically receive a confirmation of receipt with a unique case number. We carefully review every report and will provide you with an initial response within 3 business days.
Anonymity & Protection
You may also submit your report anonymously. Please note that in this case, we will not follow up with any questions and will not be able to provide you with updates on the status of your report.
We guarantee that we will not take any legal action against individuals who report security vulnerabilities to us in good faith and without intent to cause harm. This applies provided that no third-party data was leaked or altered and no systems were compromised.
This page deals exclusively with security vulnerabilities in our products. Please submit general quality complaints via the contact form. Please report data protection incidents to data-protection@jenoptik.com.
