Returns, repair and maintenance of your measurement systems

Maintenance, servicing and repairs are essential for trouble-free operation of measurement stations and traffic monitoring systems. Our service technicians are on the road near you, taking care of your measurement stations and quickly rectifying faults. Our service teams at our service locations throughout Germany maintain and repair your measuring systems for traffic monitoring. You can conveniently request appropriate maintenance, repair or return of loaned measurement systems online using the contact below. You benefit from faster processing and coordination.

How does the return process work?

Use the contact below and send us your request. This should contain the following information: Product / device description, material and serial number, error information or reason for your request. A detailed description of the facts and detailed information of the measurement systems helps us to quickly allocate them and thus shorten processing times. A member of the Service team will then contact you to discuss the return shipment. This can be done in person at our location, by parcel service or courier according to your wishes.

During this process you will receive a return certificate for future reference. This certificate also serves as an accompanying document for your shipment. A further letter or additional information is then no longer required.

Please ensure the equipment is packaged securely to avoid damage during transportation. Please ensure that the delivery includes all specified accessories such as lenses or cables.

As soon as we receive the goods, we will start processing your request and inform you of the next steps.

Please note

Due to the COVID-19 pandemic, we ask that you refrain from personal deliveries if possible. Current capacity is affected as the result of protective measures in place at Jenoptik, our service providers and our upstream suppliers, which may have an impact on the lead time of maintenance and repairs. Restrictions that directly or indirectly prevent Jenoptik from immediately fulfilling our obligations as a result of the COVID -19 pandemic will be kept as low as possible. We apologize for any inconvenience this may cause.