FAQ (Frequently Asked Questions) to ProgRes® camera series

On the following pages, we have compiled important questions & answers on a wide range of subjects.

Have a look at your faq.

Have a look at your faq. Maybe you can find the suitable answer to your question.
Otherwise you can contact our support-team for any help: progres@jenoptik.com or by phone +49 3641 65-3984

FAQ´s to software ProgRes® CapturePro.

General / Organizational

Whom should I ask for technical support?

Please contact your local distributor for first level support or send us a support inquiry

What is the delivery address for repair shipments?

Please send cameras which has to be repaired to the following delivery address:

Attn.: Mrs. Silke Kalkbrenner
JENOPTIK Optical Systems GmbH
Prüssingstraße 41
07745 Jena
Germany

To download the shipping form for the return, click here.


Which repair procedure has to be considered?

  • RMA Number is not required
  • Please use the delivery address according to the aforementioned FAQ
  • Please put a reasonable value (present value) on the Proforma Invoice,
    e.g. original value less 20% per life year of the camera
  • Please write a short error description to speed up the inspection phase (and in conclusion the hole repair period)!
  • a) Camera under warranty
    Your camera will be repaired and returned free of charge.
    In urgent cases a replacement / loan camera is available on request.
  • b) Camera out of warranty
    After inspection of your camera, we’ll give you an estimate of repair costs.
    After we’ve got your approval, we’ll repair, return and bill to you.
    If you make your decision against a repair, we have to charge you with 90,- Euro for inspection / test efforts.
  • Repair time
    After your approval/confirmation we need max 5 working days for the repair of the camera.

Hardware Topics

Cooling - At how many degrees can the temperature be reduced with the thermo-electrical cooling integrated into the Firewire microscope cameras ProgRes® CFcool / MFcool / CFscan / MFscan / C14plus?

The sensor with the cooling is placed in a sealed nitrogen-flushed sensor capsule, cooled with a peltier and the heat is transferred outside by a fan. The cooling is switchable. With exposure times higher than 500 ms the effect of the cooling is visible and improves the image quality of ProgRes® microscope cameras. These CCD cameras are not deep-cooled (fixed temperature) - the cooling is for stabilization and to avoid the hot pixels with long exposure time. The CCD temperature is 10 – 15 degrees below CCD temperature without CCD cooling.

Trigger - How can I connect a trigger plug with Jenoptik imaging modules / ProgRes® microscope cameras?

Please consider the following pin out of the trigger:
•    1 -  trigger in +
•    2 -  trigger in - (GND)
•    3 - trigger out - (GND)
•    4 - trigger out +

Jenoptik can provide you with a trigger set to connect
a)  your system to the control board plug of the
     Jenoptik imaging modules
     (the order number of this trigger set is
     014102-085-14).
b)  your system to your ProgRes® microscope camera
     (the order number of this trigger set is 109370).

To get price & shipping information or to purchase please contact: po-di.os@jenoptik.com

Note: Detailed information about the trigger function and specification are described in the ProgRes® CapturePro software manual (available at the download area).


FireWire - Which FireWire adapter are recommended to use for the ProgRes® FireWire microscope cameras by Jenoptik?

The following Firewire adapters are suitable for the ProgRes® digital microscope cameras:

For notebook operation:
• PCMCIA: Unibrain Firecard 1394 Cardbus Adapter (power supply is necessary 12V 1A)
• Fire Wire Repeater: Unibrain Fire Repeater (power supply is necessary)
• Fire Wire PCI ExpressCard: (power supply is necessary)
    - Dawicontrol DC-1394 eCard (2Port IEEE1394 Firewire ExpressCard)
    - Ultron UFE-500 (Express Card 2-Port Firewire Adapter)
    - Delock Express Card > 2x FireWire A
    - Osys EX-6603E (ExpressCard USB 2.0/ Firewire 1394A)
    - Belkin (Usb 2.0 and Firewire ExpressCard)

For desktop operation:
• PCI OHCI Board:
    - Adaptec Fireconnect 4300 Dawicontrol
    - IEEE 1394 FireWire PCI Karte Maxtor
    - 1394 PCI Adapterkarte Unibrain
    - OHCI FireWire PCI Adapter Western Digital
    - OHCI FireWire PCI Adapter Texas Instruments
• PCI-Express OHCI Board:
    - EXSYS EX-16415 - PCI-Express FireWire (TI) Texas Instruments Chipsatz



If available, please connect the separate power supply!

We offer a tested Firewire PCI OHCI Board for purchasing (item number 109436) or an PCI Express Firewire-Board 1394B EX-16415 Exsys (item number: 123924).

If needed please send your PO to: po-di.os@jenoptik.com.


FireWire - Can I use the ProgRes® FireWire microscope cameras with laptops that only have a FireWire A (400) 4pin connector?

adapter set

Yes you can, but for the use with a laptop an extra 4pin to 6pin adapter and a power supply is necessary. We can provide you with such an adapter set.

A common Windows laptop is equipped with a 4pin connector (this is only for data transfer) and a PC FireWire connector has 6pin (2 additional pins for power supply). So the use with a laptop needs an extra power supply.

You may send us your order about an adapter set to po-di.os@jenoptik.com

The article numbers are:
98613 = I-Link-adapter (Firewire A (400) 4pin to Firewire A (400) 6pin)
98615 = Power supply (German version)
99151 = Power supply (US version)
41057 = US adapter plug for power supply


FireWire - Which pinout does the Firewire® IEEE 1394a connector have?

The pinout of the IEEE 1394a – Firewire® connector is built as follows.
Connector pinout:


4-pin
connector
6-pin
connector
Signal Color Description
 -  1  VCC  White  +30 V unregulated DC
 -  2  GND  Black  Ground
 1  3  TPB-  Orange  Twisted pair B
 2  4  TPB+  Blue  Twisted pair B
 3  5  TPA-  Red  Twisted pair A
 4  6  TPA+  Green  Twisted pair A

Sensitivity - What is the spectral sensitivity range of ProgRes® 1.4 megapixel monochrome cameras / monochrome imaging modules?

You can order the ProgRes® 1.4 megapixel monochrome microscope cameras / monochrome board-level cameras either with IR-filter (350nm –630nm) or with glass filter (400nm – 1300nm).  
The spectral sensitivity of the monochrome ProgRes® microscope cameras / on-board cameras is limited to 1000nm, according to the following curve of the spectral sensitivity of a Sony CCD sensor:

curve of the spectral sensitivity of a Sony CCD sensor

spectral transmissions curve of an IR-filter

spectral transmissions curve of a glass filter

LED status - Why does the LED of my ProgRes® microscope camera glow green though the computer is turned off?

If the LED glows green although the computer which is used is turned off, the computer concerned do not cut off the FireWire or USB port. Also in a disconnected status the interfaces will be provided with power / voltage.

Manufacturers of computers do that to ensure, that FireWire or USB hard drives will be cut off not at every restart of the computer. It doesn’t matter for the use of the ProgRes® microscope cameras.


Continous operation - Can my ProgRes® microscope cameras be connected continuously or should I unplug the Firewire cable after each use?

Your ProgRes® microscope camera can be connected continuously. There is no need to unplug the FireWire cable after each use.

Board connections - What can I connect to the controlboard of a Jenoptik imaging module 1.4?

Yes, it is possible to connect an external trigger, an external fan or a temperature sensor to the controlboard of a Jenoptik 1.4 megapixel imaging module.
You can see the position of the corresponding slots in the plan below:

The pinout of the specific pins are:

temperature sensor – X101:
Pin1: GND
Pin2: V-out
Pin3: +3,3V DC

fan – X404:
Pin1: GND
Pin2: +5V DC

trigger – X308:



USB camera - How can I get the best frame rate performance with ProgRes® USB cameras?

To achieve a maximum frame rate speed, it is advised not to share your camera's USB hub with other USB devices!

Therefore, check in device manager and rearrange USB device connections physically, if necessary and possible.

Firewire camera - Can I connect a ProgRes® Firewire camera to a MAC computer with Thunderbolt interface?

Yes, you can connect a ProgRes® Firewire camera to the latest Apple MAC computers with Thunderbolt interface.

You need the following adapter and cable to connect the cameras on Thunderbolt interface:
  1. Apple Thunderbolt to Firewire 800 adapter. Apple Item number: MD464ZM/A
  2. Firewire 800 to Firewire 400 cable (9 pin to 6 pin cable) Example cable

1) Apple Thunderbolt to Firewire 800 adapter

2) Firewire 800 to Firewire 400 cable

Digital Imaging Tips

How many bits do ProgRes® digital cameras deliver 8, 10, 12 or 14 bit output?

Depending from the digital camera model, ProgRes® cameras provide 10, 12 or 14 bit digitization – to achieve finest tones and colors we use a signal processor of Analog Devices (AD9979) for our ProgRes® research firewire ccd cameras, which provides 14 bit digital output:

ProgRes® CT3 / CT3 USB:
ProgRes® CT5 USB / C3 / C5 / C7 / CF USB / MF USB:
ProgRes® CF / MF / CFcool / MFcool / CFscan / MFscan / C14plus:
10 bit
12 bit
14 bit

The number of different grey values in an image is given by the bit depth.

How can I improve the image quality of fluorescence images?

To improve the image quality of fluorescence images you have to do the following:

1. Please set the Gamma to "0.33" (this is a real Gamma of 1.0 – linear).
The default Gamma of ProgRes® CapturePro software is 0.5.
2. Please take care that black shading is created and activated.

For detailed information regarding shading please use the ProgRes® CapturePro software user manual.
(downloadable (after registration) here: www.progres-camera.com/microscope-camera/downloads_software.html.


USB camera - How can I get the best frame rate performance with ProgRes® USB cameras?

To achieve a maximum frame rate speed, it is advised not to share your camera's USB hub with other USB devices!

Therefore, check in device manager and rearrange USB device connections physically, if necessary and possible.

Do you have any questions? Please contact us for advice.

Point of Contact Sales Microscope Cameras

Sales & Support - Microscope Camera

+49 3641 65-2143

+49 3641 65-2144

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