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FAQ (Frequently Asked Questions) to PROGRES GRYPHAX®

On the following pages, we have compiled important questions & answers on a wide range of subjects.

Have a look at your FAQ.

Maybe you can find the suitable answer to your question.
Otherwise you can contact our support-team for any help: progres.os@jenoptik.com or by phone +49 3641 65-3984

General

Where can I find the serial number of my camera?

You can find the serial number of your camera on the type label. The type label is positioned next to the other ports of your device. You can see the serial number below the product name of your device. Use your individual serial number to get the suitable software and updates for your camera.

Where can I find the USB cable for my camera?

You can find your USB cable together with your camera in the packaging. Below the packaging as itself you can find a slipcase which includes also the cable. Take it from there and connect the cable by using the quick-start-guide with your computer.

Where can I get the current updates for my software?

You can find all the current updates for your software on this website. By sending us a request for your personal download-password you can get the suitable updates. For any questions or problems please do not hesitate to contact us.

Which advantage do I have by using the USB 3.0 interface?

The new USB 3.0 interface enables you to transfer your data considerably faster than before. For the right performance your computer should also have an USB 3.0 interface.

Information to Microscope Cameras and Software:

PROGRES GRYPHAX® software solutions

WIN, MAC, LINUX

find out more

FAQ - ProgRes® camera

for ProgRes® camera series

find out more

FAQ - ProgRes® software

for ProgRes® CapturePro software

find out more

Do you have any questions? Please contact us for advice.

Point of Contact Sales Microscope Cameras

Sales & Support - Microscope Camera

+49 3641 65-4143

+49 3641 65-2144

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