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FAQ (Frequently Asked Questions) to JENOPTIK GRYPHAX®
On the following pages, we have compiled important questions & answers on a wide range of subjects.
Have a look at our FAQs.
Maybe you can find the suitable answer to your question.
Otherwise you can contact our support-team for any help: firstname.lastname@example.org or by phone +49 3641 65-3984
Where can I find the serial number of my camera?
Where can I find the USB cable for my camera?
Where can I get the current updates for my software?
The latest updates for your software are available free of charge in our download portal. Simply register and download.If you have any questions or problems, please contact our support team!
Which advantage do I have by using the USB 3.0 interface?
Which system requirements are important?
What do I have to consider when commissioning the camera for the first time?
How to check and update camera firmware?
How do I connect my GRYPHAX camera to a USB-C port on my computer?
How do I get best live performance with GRYPHAX® 4K cameras?
To reach full USB 3 (USB 3.1. Gen1) 4K camera performance the PC hardware has to fulfill the latest recommended hardware requirements!
It is essential to use the dual-channel architecture for memory (or quad-channel architecture if supported from CPU and mainboard) to archive full capacity of memory bandwidth from CPU.
Download FAQ below:
FAQs - hardware and software related
Software manual - separate chapters
Information to Microscope Cameras and Software:
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GRYPHAX® camera series comparison
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